Refund & Return

At QuezonCityFlowers.com, your satisfaction is our top priority. We take pride in delivering fresh, high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we are here to help.

1. Refund Policy

We offer refunds under the following conditions:

  • Non-Delivery of Order: If we fail to deliver your order on the scheduled date, a full refund will be issued.
  • Product Issues: If the delivered product is damaged, incorrect, or of poor quality, you may request a refund.
  • Cancellation: Orders canceled at least 24 hours before the delivery date are eligible for a full refund.

Refund Process:

  • To request a refund, contact us at live chat or email info@quezoncityflowers.com within 24 hours of delivery.
  • Provide your order number and a clear description of the issue, along with photos if applicable.
  • Approved refunds will be processed within 5-7 business days to your original payment method.

Exceptions:

  • Refunds are not available for incorrect delivery details provided by the customer.
  • Items that are partially consumed or altered are not eligible for a refund.

2. Return Policy

Due to the perishable nature of our products, we generally do not accept returns. However, the following exceptions apply:

  • Damaged or Defective Products: If your order arrives damaged, contact us immediately with photos of the product.
  • Incorrect Items: If the wrong product is delivered, we will arrange for a replacement or refund.

Return Process:

  • Notify us at info@quezoncityflowers.com within 24 hours of receiving the product.
  • Include your order details and evidence of the issue.
  • If a return is required, we will guide you through the process.

3. Replacement Policy

Instead of a refund or return, we may offer a replacement if:

  • The product delivered does not match the order.
  • The product arrives damaged or defective.

Replacement Terms:

  • Replacement requests must be made within 24 hours of delivery.
  • The replacement will be delivered at no additional cost to you.

4. Important Notes

  • Seasonal and promotional items may have specific policies. Please review the product details before purchase.
  • For customized products, such as personalized flower arrangements, refunds and replacements are offered only in cases of damage or defects.
  • Delivery delays caused by unforeseen circumstances (e.g., natural disasters) may not qualify for refunds but will be handled on a case-by-case basis.

Contact Us

If you have any questions about our refund and return policy, please contact our customer service team:

Thank you for choosing QuezonCityFlowers.com. We are committed to ensuring your experience with us is delightful and hassle-free.